Privacy Policy
This Privacy Policy explains how Dialogue Center 38 processes personal data in connection with its language courses, tutoring services, website use, and related communications. It applies to classroom study in Baku and online lessons, including course inquiry, level screening, enrolment, scheduled lessons, guided practice, and progress review.
This introduction outlines how the policy is organized and where to find key information.
How We Use Data
We use personal data to respond to inquiries, screen starting level, match learners to a group and timetable, confirm course terms, manage enrolment, deliver scheduled lessons and guided practice, review course progress, process payments, maintain records, support communications, improve service quality, and meet legal or accounting obligations.
Service Providers and Partners
We may share personal data with service providers that support website hosting, communications, booking, payment processing, analytics, and online lesson delivery. These parties may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.
Legal Disclosures
We may disclose personal data where required to comply with law, lawful requests from public authorities, court orders, or to protect our rights, users, staff, or property. We may also share information when needed to prevent fraud, misuse, or security incidents.
Contact for Privacy Matters
Your Rights
Subject to legal limits, you may ask us to access, correct, update, or delete certain personal data, or to object to or restrict some processing. Where we rely on your consent for a specific activity, you may withdraw that consent for future processing.
How to Make a Request
To protect privacy and security, we may ask for enough information to confirm your identity and understand the scope of the request. If a request cannot be fully satisfied, we will explain the reason where permitted by law.
How We Keep Data
Retention depends on the type of information and the reason it was collected. Course and payment records are kept for the period needed to manage enrolment, support attendance and progress review, meet accounting or tax obligations, resolve disputes, and maintain business records. When data is no longer needed, we delete it or anonymise it where practical.
Changes to This Policy
The updated version will apply from the date it is posted on the website unless a different effective date is stated. If a change is material, we will take reasonable steps to draw attention to it through the website or direct communication where appropriate.
Data We Collect
We may process identification and contact details, course inquiry information, level screening responses, enrolment and timetable details, payment and billing records, attendance and progress notes, communication records, and technical data such as device, browser, and usage information when you use the website or online lesson tools.
Sources of Data
We collect data from forms, messages, phone or email communications, online consultation requests, booking and payment interactions, lesson participation, progress reviews, and automated records created by the website or connected service tools.
Cookies We Use
We may use essential cookies for site operation, session cookies for navigation and form security, and analytics cookies to understand general site performance and usage patterns. We do not rely on cookies to make decisions about course suitability or learning outcomes.
Cookie Controls
You may manage cookies through your browser or device settings, and where available through on-site preference controls. Disabling some cookies may affect site functions, including form handling, session continuity, and basic analytics.